Investor Grievance Redressal Policy

Last Updated: 28 June 2026

At Befiqrr™, operated by Rupendu Nayak Global Finmart LLP, we are committed to delivering transparent, ethical, and customer-focused financial services. We value the trust our customers place in us and strive to address every query, concern, or complaint promptly, fairly, and professionally.

This Investor Grievance Redressal Policy outlines the process for submitting and resolving grievances related to the services facilitated through Befiqrr.

1. Our Commitment

We are committed to:

• Providing prompt and courteous customer support.

• Addressing grievances in a fair, transparent, and timely manner.

• Maintaining confidentiality of customer information.

• Complying with applicable regulatory requirements.

• Continuously improving our services based on customer feedback.

2. What You Can Raise a Grievance About

You may contact us regarding concerns related to:

• Mutual Fund distribution services

• Insurance facilitation services

• Financial planning assistance

• Account-related queries

• KYC or documentation support

• Transaction assistance

• Service quality

• Communication from our team

• Website or mobile application issues

• Privacy or data protection concerns

• Any other service provided by Befiqrr

3. Matters Beyond Our Control

Befiqrr acts solely as a financial services facilitator and distributor.

Certain matters are decided exclusively by the respective product providers and are outside our control, including:

• Insurance underwriting decisions

• Insurance claim approvals or rejections

• Policy issuance or cancellation by insurers

• Mutual fund Net Asset Value (NAV) movements

• Investment performance or market fluctuations

• Scheme decisions by Asset Management Companies (AMCs)

• Regulatory decisions of insurers, AMCs, or government authorities

In such cases, Befiqrr will make reasonable efforts to assist customers in coordinating with the concerned institution but cannot alter or override decisions made by the respective product provider.

4. How to Submit a Grievance

You may contact us through any of the following channels:

Email
support@befiqrr.com

Phone
+91 9563823383

Corporate Office
Second Floor, NVR Plaza
No. 1/2 (Old No. 400/62)
10th Main Road, 29th C Cross
4th Block, Jayanagar
Bengaluru – 560011

When raising a grievance, please include, where applicable:

• Your Full Name

• Registered Mobile Number

• Email Address

• Policy Number or Folio Number (if applicable)

• Description of the issue

• Relevant supporting documents or screenshots

Providing complete information will help us investigate and respond more efficiently.

5. Grievance Resolution Timeline

We aim to resolve customer grievances as quickly as possible.

• Acknowledgement: Within 2 business days of receiving the grievance.

• Resolution: Generally within 7 to 15 business days, depending on the complexity of the matter and whether coordination with third-party financial institutions is required.

If additional time is needed, we will keep you informed of the status and expected timeline.

6. Escalation

If you are not satisfied with our response or if your concern remains unresolved, you may request that the matter be reviewed by our senior management.

Where a grievance relates to a financial product issued by an insurer, Asset Management Company (AMC), or another regulated institution, you may also approach the respective organisation's grievance redressal mechanism or the appropriate regulatory authority, in accordance with applicable laws and regulations.

7. Regulatory Assistance

Befiqrr operates in compliance with applicable laws and regulatory requirements governing its activities.

Where appropriate, customers may also seek assistance through the grievance mechanisms provided by the relevant product provider or regulator.

8. Customer Responsibilities

To enable efficient resolution, customers are requested to:

• Provide accurate and complete information.

• Submit genuine and authentic supporting documents.

• Respond promptly to requests for additional information.

• Avoid submitting multiple complaints regarding the same issue through different channels simultaneously.

9. Continuous Improvement

Every grievance received by Befiqrr is treated as valuable feedback. We regularly review customer concerns to improve our services, strengthen internal processes, and enhance the overall customer experience.

10. Contact Details

Befiqrr™
Operated by: Rupendu Nayak Global Finmart LLP

Registered Office
Flat No. 11186, Tower 11, 18th Floor, Flat No. 6
Prestige Lake Ridge, Subramanyapura
Uttarahalli, Bengaluru, Karnataka – 560061

Corporate Office
Second Floor, NVR Plaza
No. 1/2 (Old No. 400/62)
10th Main Road, 29th C Cross
4th Block, Jayanagar
Bengaluru – 560011

Email: support@befiqrr.com

Phone: +91 9563823383

Our Commitment

We appreciate your trust in Befiqrr. Every grievance is handled with fairness, professionalism, and respect, and we remain committed to providing a transparent and reliable experience for all our customers.